Return Policy for Active Kreative Australia
At Active Kreative, we strive to provide high-quality products and services to enhance well-being, creativity, and self-growth. If you’re not entirely satisfied with your purchase, we’re here to help.
1. Returns
We offer a 30-day return policy from the date of delivery. If 30 days have passed since your purchase, unfortunately, we cannot offer a refund or exchange. To be eligible for a return, your item must be unused, in the original packaging, and in the same condition you received it.
2. Non-Returnable Items
The following items are non-returnable:
Digital products (e.g., online courses, downloadable content)
Gift cards
Customized or personalized items
Items purchased during a final sale
Events tickets
3. Refunds
Once your return is received and inspected, we will send you an email notification of the status of your refund. If approved, your refund will be processed within 5-10 business days. The refund will be credited back to your original method of payment. Please note that processing times may vary based on your bank or credit card provider.
4. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at hello@activekreative.com with your order details and photos of the defective or damaged item.
5. Return Shipping
Customers are responsible for paying return shipping costs unless the item was defective or incorrect upon arrival. Return shipping costs are non-refundable.
To initiate a return, please contact us at hello@activekreative.com. We’ll provide instructions on how to return your item and the address for returns.
6. Contact Us
If you have questions about your return, please reach out to us at hello@activekreative.com . We’re here to assist you with any concerns.
Thank you for choosing Active Kreative. We value your trust and are committed to ensuring your satisfaction.